In line with our transformation plan, we have been preparing to outsource our policy administration. Our chosen partner International Financial Data Services ("IFDS"), a leading financial services outsourcing provider, has now successfully developed and rigorously tested a new administration platform. We are excited about this development and believe the standards of service delivery you are accustomed to will now be seamlessly maintained well into the future.
We will transfer our policyholder administration to IFDS on Monday 31st March 2014. As a result, some aspects of how and where you contact us will change from the same date.
Our new email address will be: firstname.lastname@example.org
Our postal address will change to:
|HLL Customer Service|
|P.O. Box 12135|
Please note that our telephone contact number will remain the same and will not change: 0800 028 7272.
The new email address and postal address are effective from Monday 31st March 2014.
Please continue using our existing contact details until that date.
Over the next number of months we will continue to make further branding changes to our documents and web layout to reflect our new identity and would ask for your patience during this period.
In January we announced that we were making some changes to the Self Select Fund Range. These changes have now been completed.
Confirmation of these fund changes is being posted to policyholders in the coming week.
Financial Advisers can obtain policy valuations reflecting the fund changes by logging on to the Service Centre above.