Budget 2014 "Increasing pension flexibility"

Budget 2014 has put in place a number of changes which affect the benefits that can be taken from the Platinum Pension Plan as income and taxed lump sums.

Some of these changes took effect from 27 March 2014 and Hawthorn Life has worked to ensure its systems and procedures are updated to account for these additional flexibilities.

More details concerning Budget 2014's announcement on "Increasing pension flexibility" can be found on the UK Government website: https://www.gov.uk

The website location at the time of publishing this message is https://www.gov.uk/government/publications/increasing-pension-flexibility

Please note that Hawthorn Life will not be automatically amending any existing payments being made, as personal circumstances for each Planholder will differ.

We strongly recommend that Platinum Pension Planholders speak with a Financial Adviser to discuss how any changes announced in Budget 2014 may impact them.

Hawthorn Life Limited will continue to monitor developments arising from proposed changes to pension legislation due to take effect from April 2015.


Change in Contact Details - 31st March 2014

In line with our transformation plan, we have been preparing to outsource our policy administration. Our chosen partner International Financial Data Services ("IFDS"), a leading financial services outsourcing provider, has now successfully developed and rigorously tested a new administration platform. We are excited about this development and believe the standards of service delivery you are accustomed to will now be seamlessly maintained well into the future.

We will transfer our policyholder administration to IFDS on Monday 31st March 2014. As a result, some aspects of how and where you contact us will change from the same date.

  • Our new email address will be: hll@ifdspercana.com

  • Our postal address will change to:

    HLL Customer Service
    P.O. Box 12135
    Chelmsford
    CM99 2DX

Please note that our telephone contact number will remain the same and will not change: 0800 028 7272.

The new email address and postal address are effective from Monday 31st March 2014.

Please continue using our existing contact details until that date.

Over the next number of months we will continue to make further branding changes to our documents and web layout to reflect our new identity and would ask for your patience during this period.